Know what you are selling
Don’t think that your interlocutor is inexperienced. He may have already received other calls about it or he may have […]
Digital Marketing
Digital Marketing
Effective Telemarketing with Telephone Sales Techniques
How difficult are telephone sales? Those who work in a call center know the feeling of being unprepare. When faced
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Manage call center lists with Contact Rules (OCC)
One of the important elements in choosing a software is the possibility of customizing the activities according to your work
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Working in a call center: four common misconceptions
Every time you receive calls from an operator offering deals and services, the usual reflections on the world of call
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Working in call centers is an easy job
Outline clear career paths for your employees. Show them exactly where their job could take them and the steps to
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Offer career advancement opportunities
The HR team may have a hard time recruiting new talent. Word travels fast and it is easy to find
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Turnover in call centers: instructions for use.
Reducing call center turnover should be a priority for any company. High turnover comes with risks: it reduces productivity and
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Audience Profiling Best Practices
There‘s been a lot of talk and ideas here today — let’s wrap up this party with a list of
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But who is the king?
The King on the Business Chessboard Marketing is queen. The offer. That’s why I start with all my mentoring
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“Walter how do you actually earn your money?
When they then find out that I only work a few hours a week and earn more than the top
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How to Write an Audience Profile
1. Determine the goal(s) of your upcoming campaign. Before writing your audience profile, you want to know who you’re targeting
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First the promise then the fulfillment
I have been preaching this concept for years when it comes to headlines . A headline is a promise to