How do you think the bot can trigger responses to every question related to your business? The bot can trigger business-specific responses through a well-structured process involving training, customization, and testing.
It can be trained using a comprehensive set of FAQs
and articles to cover a wide range of potential queries. This tab also allows you to test queries to check if the bot provides accurate and up-to-date responses.
To optimize your bot’s responses, it’s essential uae phone number data to build quality prompts with the right data. That’s where the Prompt Builder comes in. Build custom prompts to build a job-specific AI assistant for your team, giving you access to the information you need.
Read more: Prompt Builder in Vtiger
Robotic Analysis
Finally, you need to know how well your bot is performing. The Bot Analytics tab allows you to track the status of all queries, such as accepted, rejected, etc., to assess the overall effectiveness of your bot. For each status, a progress indicator displays the review completion rate.
You can also track the types of queries you receive, such as queries from live chat or cases, which will be categorized under knowledge base consider your area or industry queries because they are related to articles or FAQs. Queries from Ask Calculus AI will be categorized as data queries, etc.
4 major advantages of the robot management module
Why do you think you need such a feature in your AI toolkit? Read on to find the answer:
Centralized query management
It acts as a common repository for all forms of interaction, storing queries and responses in a single location. A transcript of the conversation is maintained, which can be reviewed and analyzed to ensure answers are consistent and accurate.
Enhanced robot performance
To ensure the performance of your bot, you can test the accuracy of the answers it provides and train it with the latest business data. It also allows you to craft customized prompts to extract meaningful information.
Get the latest CRM information
Retraining your bot with the latest data keeps it up to date and ensures it provides the right solutions to all customer issues.
Tracking performance analysis
It provides visual insights in the form of Sankey b2b phone list diagrams to show the direction of the queries. You can also monitor the bot performance through different metrics such as accepted, rejected, and imperfect status.
Ready to transform your customer experience?