One of the recurring questions of call center managers concerns the choice of the best software to manage their outbound call center. There are many call center software that, while they may seem all the same at first glance, actually offer very different solutions. In this article ivory coast phone number library we explain which are the five functions that you should always use to obtain excellent results.
Predictive dialer
The predictive dialer is the fundamental tool for any call center software. But how does the predictive dialer work? In a telephone sales business with many contacts to call, it would be tiring to manually dial each individual telephone number, without considering the high margin of error in dialing them. The predictive dialer is an automatic dialing system that not only he who asks the questions controls the negotiations automatically dials numbers, but has the ability to forward the call to the first available operator only when the user answers the phone. It is a continuous flow of calls that are dialed automatically so that operators do not waste time waiting for someone to answer the phone.
The benefits are huge because in this way the efficiency bfb directory and the number of calls made in your call center increases. In crm4 you have the possibility to customize the predictive in relation to your working method.
Here are some features that can be very useful to you:
- crm4’s predictive session offers four call profiles: Progressive, Moderate, Fast, and Ultra. For each of these modes, you can change the average wait between calls.
- When the operator is unable to answer calls routed by predictive, you have the option of playing a personalized audio message in which you communicate your commercial proposal. The person contacted will not find a silent call, nor comfort noise, but a sales message.