Gill Dix , Warwick Institute for Employment Research
Gill Dix was previously Head of Workplace Policy for Acas, leading Acas’s conflict management research programme for several years. She now works in research development at Warwick Institute for Employment Research.
In recent years Acas has been using
A case study approach to explore organisations’ australia phone number library strategies for addressing conflict early, and in the most impactful and fair ways. Its latest report in this series, Mediation and early resolution in East Lancashire Hospitals NHS Trust, by researchers from Westminster and Central Lancashire Universities, looks at a programme introduced by East Lancashire Hospitals NHS Trust.
Employing over 8,000 staff, it’s easy to imagine how the natural dynamics of such a large, multi-disciplinary workforce will generate tensions and potential for conflict.
In their efforts to seek timely
Less adversarial approaches, the Trust has embarked on a new journey, using a spring 2020 release: improve multi-faceted solution to address ‘an ingrained dynamic of claim and counter-claim which destroyed employment relationships’.Women in science, technology, engineering and mathsFind out more about the FTSE Women Leaders Review on GOV.UK
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The new report builds on earlier Acas research, including studies of East Lancashire Primary Care Trust (PDF, 579KB) and Northumbria Healthcare Trust (PDF, 611KB) – the latter having adopted a similarly multifaceted approach to conflict management. In the academic literature, seeking holistic solutions to conflict in this way falls under the so-called theory of ‘integrated conflict management systems’, which emphasises the value of holistic approaches and the importance of managing conflict being taken seriously by senior management.