This year there are many new developments that affect the world of call centers. Law no. 5 of 2018 (in the Official Journal since February 3). Regulates the new provisions regarding registration and operation of the opposition register. And establishes the establishment of national prefixes for telephone calls for statistical, promotional and market research purposes.
We talked here –>about the new AGCOM tool that lithuania phone number library allows citizens to trace the identity of the callers and the possibility of registering in the Public Registry of Oppositions that allows you not to receive calls for commercial purposes . In recent days the prefix has arrived that allows you to identify the numbers attributable to call centers that do telemarketing: it is 0844. From January 2019 the system will be fully operational and, therefore, it will be possible to recognize calls from large Telcos and not only.
Those in the contact center sector know
That there are intermediary companies that obtain 11 recipes for incredibly successful blog articles mandates from large telecommunications or energy companies, but also from other equally well-known sectors. These smaller players are not required to have this prefix. However, there is a new great opportunity: immediately afterwards, the citizen will be able to call back the number from which the call originated . How many times have you received a call, tried to call back, but the call did not go through? Now the numbers from which you receive calls can be reache.
Let’s recap what’s new:
- Public register of call centers registered with the ROC –
Here you can trace the call center activity bfb directory registry based on the information declared to the ROC. If the number entered has not been declared to the ROC, the search will not produce any results.
- Since 2017, anyone who calls or receives a call from a call center must know which country the operator is speaking from.
- Prefix 0844 and 0843 to identify call centers of large companies for commercial and statistical purposes.