Chatbots are used in all types of businesses. You can find them in apps, online messaging platforms, and websites, and while it’s usually pretty obvious that you’re talking to a chatbot, that doesn’t mean they’re not useful.
When set up correctly
A chatbot can help automate the more luxembourg phone number list repetitive aspects of customer service and free up valuable time so you and your agents can focus on more complex tasks.
In fact, chatbots are revolutionizing the customer service process, and everyone from Pizza Hut to Spotify and Whole Foods are making the most of chatbots by implementing them into their sales funnels and inbound marketing strategy.
IBM tells us: “Chatbots can help companies save on customer service costs by speeding up response times, freeing up agents for more complex work, and answering 80% of routine questions. There are 265 billion customer service requests each year, costing companies $1.3 trillion to service.”
AI chatbots are particularly interesting because they can become smarter over time thanks to AI and machine learning. Most modern chatbots have AI built into the platform.
What are AI Chatbots and Why Should We Use Them?
A chatbot is software that simulates human conversation using voice commands, text messages, or both.
The unique feature of AI chatbots is that they can understand language beyond the set of programmed commands and continue to learn based on the data they receive.
If a chatbot is programmed according to a set of rules (if/then logic) and is asked something it was not programmed to do, it will remain unanswered.
An AI chatbot is trained to operate what marketing leaders are investing in this year more or less autonomously using a process known as natural language processing (NLP), combined with artificial intelligence and data it collects from interacting with a human.
The benefits of using an AI chatbot are:
-
Saving time and money.
-
Increase engagement on your website.
-
Provide customer support 24 hours a day, 7 days a week.
-
Qualify your prospects before they speak to a sales agent.
So, are you ready to check
Out the best AI chatbots on the market? Let’s dive in!
The best chatbots in our ar numbers opinion:
1. Tidio – accessible and easy to use.
2. ChatBot – tons of different conversion scenarios.
3. Flow XO – convenient and versatile.
Below, we’ll take a closer look at each of these products to help you make an informed decision.