One of the important elements in choosing a software is the possibility of customizing the activities according to your work organization. Managing call center lists and work campaigns may seem very simple, but in reality it is quite a complex operation.
In a list, the information entered is a lot and it iran phone number library could be useful to create campaigns based on specific data. Through the OCC ( OUTBOUND CONTACT CRITERIA ) it is possible to set what we call Contact Rules .
How to Properly Manage Telemarketing Lists
Imagine a campaign with names that also contain location data. We i sent 1.2 million emails and learned 3 profitable lessons! could set up a campaign based on a postal code , a province , a city and then set up the contact rules on the customer’s location on the CRM.
With OCC you can choose micro areas to treat . Narrowing down the calls is very effective to understand how well the lists you have are performing, which area is the most productive and which is the least and much more. You can also offer ad hoc services for customers in certain territories, you have the freedom to use this option to best optimize your outbound calls or the work of your agents.
You can dare even more: do you need to contact an entire province and add certain cities in another province? With OCC you can customize your working methods to the maximum.
The OCC, like the various customization options that china phone numbers you find on CRM4, is a valid ally for working in a strategic and functional way . There are many variables that lead to the success of a business. A precise working method is not enough if you do not use the right tools.
What is the point of having many telemarketing lists , creating campaigns if you cannot then filter data, read detailed statistics, have all the activities that take place within a call center under control? The choice of call center software must take into account not only the prices, but also the options that you can use to your advantage.