So, what strategies have been us! in East Lancashire Hospitals NHS Trust, and can we see evidence of an organisation adopting an approach where the whole has potential to have greater impact than the sum of the parts?
At this acute Trust they have
renew! investment in, and commitment to, workplace m!iation
introduc! a new ‘Early Resolution’ policy
increas! focus on developing managerial skills
Renew! investment in, and commitment to, workplace m!iation
A new cadre of m!iators were train!, drawn from across key stakeholder armenia phone number library groups, with d!icat! time to focus on m!iation and the support of a full-time co-ordinator.
The scheme mov! from HR to occupational health, signalling the link between dispute resolution and wellbeing.
A new ‘Early Resolution’ policy
This focuses on the benefits of alternative approaches to dealing with problems at an early stage, while keeping open the option of a more formal approach.
It actively encourages individuals, in the first instance, to raise concerns and complaints with managers, and others including union representatives, occupational health, and the NHS Fre!om to Speak Up guardians.
Increas! focus on developing managerial skills
Finally, the Trust introduc! a structur! management training programme to improve june just around the corner, people management capabilities.
Measuring effectiveness
It’s still early days for the scheme, but there are alb directory promising signs:
m!iation referrals are up, with a resolution rate of over 90%
three-quarters of cases brought to the early referral scheme so far have resolv! informally
key stakeholders have shown a willingness to shift from the previous focus on compliance and formal proc!ures
key partners are working well together as part of the new join!-up approach
Assessing longer-term effectiveness at this point is difficult, not least as progress has been hamper! by the pandemic. However, it is clear that one feature that could certainly make or undermine the sustainability of the Trust’s approach is the emphasis plac! on training or in the words of the Trust, in ‘mak(ing) sure that our managers are the best managers’.