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VoIP Cloud and Cyber ​​Security in Call Centers

We welcome the  Cyber ​​Security Month  promoted by the European Union and held every year in October. The main objective is to make citizens and companies understand the reality of cyber threats associated with the use of new technologies and to provide the appropriate jordan phone number library tools to carry out countermeasures in order to limit the risks of cyber attacks.

According to the CLUSIT report – September 2018, cybercrime in 2017 went out of control for a total of about 500 billion dollars in damages. To understand the level to which these threats have reached, let’s remember the interferences that occurred during the American and French presidential campaigns, the attacks carried out through hundreds of thousands of IoT devices, etc. etc.

Below you can see who the victims were by type

 

Here, instead, we focus on the distribution then you will receive the e-book of attack techniques.

The report also preferred to make a distinction in describing the severity of the attacks. Those with MEDIUM impact (48%), those of HIGH level (31%) and those of CRITICAL level (21%).

Attacks on VoIP protocols

Let’s deal with what is most important for our call center activities. Unfortunately, VoIP can also be a victim of cyber attacks. The advantage of VOIP, as we know, is the reduction of costs.  A small company often focuses on saving, but what does saving mean? There are many VoIP providers and many offer rock-bottom rates that are not even competitive. Are you sure you are making the right choice by relying on overly discounted services?

The data collected shows that approximately half of the attacks on the VOIP infrastructure are directed towards SMALL customers, that is, small businesses that want to contain costs, but who do not have technical skills  and the risk of using belgium numbers devices that are not correctly configured or monitored is higher.

CRM4 cares about the safety of its customers and offers many advantages:

  • SSL Certificate. SSL stands for “Secure Sockets Layer”. It is a technology that guarantees the security of an Internet connection and protects sensitive data exchanged between two systems by preventing cyber criminals from reading and modifying the information transferred. In this way it is possible to prevent the reading and interception of any data transferred between users and sites or two systems.
  • Constant backups
  • Access with password with alphanumeric characters
  • Firewall Protection
  • Software constantly monitored by our programmers
  • Assistance always at your disposal

Reading the first table carefully, it is clear that Cloud solutions are safe, we are at -46% of attacks. A report drawn up by CISCO states that security is considered the main advantage of the cloud structure and this is why 53% of companies manage their infrastructure in the cloud. Also for this reason CRM4 has created a cloud software.

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